Barely a month after announcing revised compensation for delays and cancellations of trains, First Great Western has assured the government that it would invest £29m which includes hiring staff, adding new trains and increasing compensation for passengers.

FGW had recently doubled compensation to passengers against delays and cancellations of trains. Apart from that, the company has decided to increase the compensation by 50% over the existing one.

The troubled Cardiff – Portsmouth route will see new light in five 3-carriage trains that are getting added on to the existing fleet. More details on new trains are awaited.

A new set of additional staff would be hired to service passengers at different points of their journey. FGW has set aside £4m for training new staff.

Also, bowing to pressure from More Train Less strain pressure group, FGW has decided to offer extra discounts to customers in days to come.

All the actionables undertaken by FGW are done with a goal of appeasing passengers and increase their ratings on customer satisfaction. Steps in the right direction are always positive but the positive impact they have on the services remains to be seen.