Terms of Business

All bookings are made subject to the following terms and it is your responsibility to ensure that you have read, understood and agree to the following:

On the Beach specialise in holidays to destinations all over the world. None of the bookings we make for our customers, whether they are for one element (flight or hotel) or more than one element (flight and hotel), are package holidays as that term is defined by the Package Travel Regulations.The flexibility that On the Beach offers is that you are under no obligation to book more than 1 holiday element and each element can be booked wholly independently of the others.

When making your booking we will arrange for you to enter into contracts with the Principals (tour operator/airline/cruise company/flight provider/hotel provider/ hotel) named on your receipt. For No frills and Scheduled flight bookings we act only as your agent in making your booking. For all other bookings we act only as an agent for the Principal.

As agent we accept no responsibility for the acts or omissions of the Principals or for the services provided by the Principal. The Principals' Terms & Conditions will apply to your booking. We advise you to read these conditions carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. In the event of a difficulty with your booking, we will do all we can to assist you to resolve the matter. Ultimately however the contract is between yourself and the Principals.

On the Beach Limited General Terms

The General Terms below are in addition to the Terms and Conditions provided by the Principals.

References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). "We" "us" and "our" mean On the Beach Ltd

Financial Protection

All charter flight providers are protected by ATOL. In the unlikely event of the flight provider's insolvency your flight monies are protected under the terms of their ATOL licence and if abroad you will be repatriated. This does not apply to no frills flight and Scheduled flight bookings, however where you have used a credit card to book with these carriers this will offer you protection under the Consumer Credit Act in the event of the airlines failure.

ABTA

On the Beach Ltd is a member of ABTA with membership number K0813. ABTA and ABTA members help holidaymakers get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and arbitration scheme, available to you if you have a complaint about our service, contact ABTA Ltd, 30 Park Street, London SE1 9EQ Tel:020 3117 0500 or visit www.abta.com

Passports, visas and health

All passengers who are British must have a 10-year British Citizen passport. You should note that most countries require your passport to remain valid for a minimum period after the return date to the UK (normally 6 months). If your passport is in its final year of validity, you should check with the Embassy of the country you are visiting, otherwise travel may be denied. As it is not possible to claim against your insurance cover should travel be refused in these circumstances, we suggest you allow plenty of time to make these checks. It is your responsibility prior to booking to ensure that you have a valid passport.

Overseas nationals are responsible for ensuring that their passport allows travel to their chosen destination If you hold an overseas passport you must ensure that you are in possession of any visa necessary to enter the country of your chosen destination. We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we, nor the Principal, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

Please be aware that you are responsible for any inoculation requirements for their destination. You may wish to obtain a copy of a useful booklet called Health Advice for Travellers (T6) available by calling 0800 555 777. Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207 238 4503 or their website www.fco.gov.uk. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

Insurance

We recommend that all passengers take out adequate travel insurance. It is a condition of booking with most Principals that adequate insurance cover is arranged in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Some airlines or Principals may prevent you from travelling, if proof of insurance cannot be provided. We can introduce you to suppliers of suitable cover if required. We accept no liability arising from your failure to obtain adequate cover. If you have booked your insurance through a supplier introduced by us, you will receive a confirmation policy document prior to travel.

Flights times, prices and data

Flight times shown are provisional and may be subject to change, as per the Principal's booking conditions. For all flight bookings please reconfirm your flight times 48 hours prior to departure as per the Principals/airline's instructions. This applies to outward and homeward journeys, as changes to flight times may be made during your time abroad. We cannot be held responsible for you missing flights if you have not followed these instructions. Tickets are generally issued by the Principal between ten days and two weeks prior to travel, however they reserve the right to issue documents on departure at the airport. You must contact us one week prior to departure if your travel documents have not been received or if you do not have a flight reference number for a ticket on departure booking. We will not be responsible for the loss of any items sent by post unless such loss is due to our negligence.

The flight information advertised comes from all the major UK Principals and airlines. The data is scanned by a third party and regularly updated. Please be aware that some airlines do not maintain real time seat availability in the reservations system to which we connect. As agents for those Principals we are constrained by the information they provide. Seat availability and pricing is at the operator's discretion and is subject to availability. Prices can fluctuate.

Please note that in certain cases, flight providers may not provide full details of flight times and dates on our website. Where this is the case, our website will display an incomplete set of data. Customers should note that the inbound flights may take off in the early hours of the morning of the day following the date displayed. The flights are usually set up to allow for the full numbered nights booked to be spent in resort if an outbound flight lands late evening or early in the hours of the morning the inbound flight will take off the early hours of the morning at the end of your stay.

Every care is taken to ensure our online systems are up to date and correct. Please be aware however that as we use third party data, there may be occasions where the prices we show are incorrect or inaccurate. Please accept our apologies for any accidental misrepresentations on this website or other affiliated sites.

In flight meals, baggage allowance and charges

All airlines have a standard baggage allowance which is included in our online prices. Allowances differ significantly from airline to airline. The allowance you are entitled to will show in the booking conditions of your airline which are displayed at the bottom of this e-mail. Where you require extra luggage allowance this will have to be added to the booking and paid for.

Certain charter airlines and low cost (no frills flight) carriers consider hold baggage to be an optional extra. When you are booking with an airline that does make a charge for luggage it is not included or displayed in our head line prices and the option to add this extra facility will be offered to you after we have received your order request. Please note that all hold luggage charges are dependent on the price charged to us by the airline in question however the final price we will charge you is set by us and can vary. This will usually be between £4 and £22 per bag for each leg of the journey. The luggage allowance will be dictated by the airline in question and can again vary. Should you choose not to take any hold baggage on your trip then you will receive the standard hand baggage allowance as detailed in the airlines booking conditions. This will normally be between 5 and 10kg. Bags must be no larger than the dimensions allowed by the airline in question for carry on luggage. For further information please refer to the airline booking conditions at the bottom of this page. Our online prices do not include in-flight meals.

Please note where flight extras are added at the time of booking they cannot be removed, cancelled or refunded.

On line check in

Please note that some no frills airlines require you to check in online. Where applicable your paperwork includes instructions regarding the online check in procedure. Failure to check in online will result in check in fees at the airport which you will be liable to pay for.

No-Frills Flights

When we make a booking for you with certain low cost (no frills) airlines we do so as your agent. We will search the relevant airline database, and then, if you choose to buy, will purchase the flight seats on your behalf directly from the airline, using the card details you have provided. This confirms your contract with the airline. Where you have used a credit card to book this offers you protection under the Consumer Credit Act in the event of the airlines failure (most no frills carriers do not hold ATOL licences). In processing your payment you will see two separate transactions on your card statement one will be for the cost of your flights with the airline and the remainder will be your payment to On the Beach Limited including our booking fees. As with all other principals we accept no responsibility for the acts or omissions of the no frills (low cost) carriers or for the services provided by them. Their terms and conditions will apply to your booking and you should familiarise yourself with these terms. You can view them by clicking the Booking Conditions link at the bottom of your booking summary. Please note that all no frills flight bookings are non-refundable.

When booking with certain charter airlines and low cost (no frills flight) carriers it is not unusual to find that they will make a separate charge to check in hold baggage. Where this charge is levied by the airline we will offer you the opportunity to add this optional extra to your booking. (Please refer to the in flight meals, baggage allowance and charges section of terms of business above).

No tickets will be issued for low cost flights and you will simply need your confirmation number, which will be emailed to you with your booking confirmation, along with your passport, to board the flight.

Scheduled Flights

Our website offers scheduled flights from all the major airlines. Please note that in certain cases these flights may be indirect and fly via other airports. The flight display will show the take off time from the departure airport and the landing time into the destination airport correctly. Where we are offering a scheduled flight with no stops, an icon will display on the list next to the flight to show that it is a direct flight. In all other cases the flight being offered will be an indirect flight. The full details of any flight stopovers will be made clear to you by our sales agents at your time of booking. Please note many scheduled flights are non amendable and refundable once booked. Where you have used a credit card to book this offers you protection under the Consumer Credit Act in the event of the airlines failure (Most scheduled carriers do not hold ATOL licences).

Multiple Airlines and Triangular flights

Where we book a multiple airline or Triangular flight on your behalf we will be making two separate flight bookings with two separate flight suppliers or at times the same flight supplier. One booking will be for the outbound leg of your flights and another for the inbound leg of your flights. These legs may operate from differnt inbound and outbound UK airports. When making a multiple airline or triangular flight booking the differnt UK airports will be displayed throughout the booking process and a multiple airline logo will be shown.

This means you will see two flight vouchers displayed on your paperwork, two flight references and at times two separate flight suppliers booking conditions. This does not affect your travel arrangements in any way and you simply use the correct voucher to check in for each leg of your journey.

In the rare event that a change is made by one of your flight suppliers to the outbound or inbound leg of your flight and you cannot find a suitable alternative so choose to cancel your booking, then you will be liable to pay any cancellation fees arising from the cancellation of any other services and flight legs associated with your booking.

Hotel Information

All hotels featured on our website/advertising are booked through the Principal named on your paperwork. Although we cannot check every one of these hotels every season, the ratings featured in our advertising / on our website are the Principal's own ratings and are based on the official tourist board ratings. It is important that you are happy with your choice of hotel at the time of booking. All hotels do represent excellent value for money within their ratings and any that receive an unreasonable proportion of complaints from our customers are dropped from our website/advertising.

If you have a complaint while you are staying at your accommodation you must inform the accommodation management immediately, in order to give them the chance to resolve the problem. Failure to do so may affect your rights under the contract with the Principal. You may lose any right to compensation, If the issue is not resolved to your satisfaction, you should then contact the supplier's representative in the resort If having followed these two steps your problem remains unresolved you should then contact us on 0871 911 0202.

Unless otherwise requested at the time of booking, standard internationally accepted practice dictates that your accommodation will be booked from the day that you depart the UK for 7 or 14 nights as required. The dates and times of your accommodation booking will be included on your accommodation voucher (please check this carefully). After registration, on arrival at your accommodation, you will be allocated a room. When travelling on flights departing the UK after midnight, your room will be reserved from the previous day. You must normally therefore check out of your room by 12 noon on the day before a night flight home or on the departure date for an evening flight. We will request a late check out for the room, however this is not guaranteed. If we were not to book the hotel until the day that you land (for flights landing in the early hours of the morning), you would not be able to access your room for several hours after your arrival in the hotel. Your flight details are included in the booking details we pass to hotels so that hotel staff should be aware of your flight timings. They will also be notified on your booking that you require a late check out. Most hotels provide this late checkout facility. This will usually incur a small charge payable on the spot (it is impossible for us to prepay this charge) and should be requested at the start of your stay so as to avoid disappointment.

We are happy to pass on any special requests you may have to the hotel or Principal concerned with your booking. Please note that while the hotel will make every effort to fulfill your requests they cannot be guaranteed. Special requests do not form part of your contract with them.

If you have any specific requirements when booking your holiday because you or any member of your party is disabled or less mobile, then you must ensure you have chosen and researched your hotel carefully. It is advisable for you to call our dedicated sales team on 0871 911 0202 prior to making an on line booking so you can inform us of your mobility issues and we can advise on the most suitable hotels for you party.

In resort transfers

Unless you have reserved a transfer separately, no flight or hotel booking includes a transfer. Please ensure that the hotel you have selected is accessible from the airport you have chosen to fly to. At times the hotel suppliers or airlines involved in your booking may offer a free or complimentary resort transfer. On the Beach will pass on this offer to you however it forms no part of our contract with you and the provision, delivery and service standards of the transfers are the responsibility of the hotel provider and the 3rd party involved in their delivery. In the event of a difficulty with your transfers, we will do all we can to assist you to resolve the matter. Ultimately however the contract will be between yourself and the Principals.

Changes and Cancellations

Should you wish to amend or change your booking, confirmation must be received in writing from the lead named passenger. Any such request will not take effect until received by us. For further details on how to cancel your booking please visit the FAQ and manage your booking section of our site.

Charges will be levied by the principal or other supplier and you will be advised of these. In addition, On the Beach will also charge a fee. Details of charges are set out below.

• Cancellations more than 3 months from departure date will result in a loss of deposit, any charges over this amount levied by the suppliers and our service fees of £30pp, unless you have chosen to book a holiday at a lower cost by paying in full at your time of booking in which case you will lose all monies paid. From time to time as a special offer the deposit on a reservation may be lower than the standard amount of £100 to £150 per person or the full cost of your no frills or scheduled flights where selected(see deposit payments section). If such bookings are cancelled before the standard deposit amount has been paid you will still be liable for the difference between the standard deposit amount and the amount you have paid.
• Cancellations within 3 months of the departure date will result in the loss of all monies paid.
• No-frills (low cost) flight bookings are non-refundable and cancellation will result in the loss of all monies paid.

If additional monies are due to us at the time of cancellation we reserve the right to collect the remainder of the monies due when you confirm your cancellation from the card used to pay the initial deposit. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from these cards. If we cannot debit the increased cost to cancel your order the booking may remain active and you will be liable for the full remaining balance.

Please note any incorrect information on any documentation received from us must be brought to the attention of the Administration Department of On the Beach. If you book a hotel or flights online then corrections of any mistakes made in entering passenger titles, initials or surnames will be chargeable immediately the booking has been confirmed by the Principal. Charges will apply to correct any mistake, even if it is simply one letter, an initial or a title. For those booking children 2 years of age or above and entering 'Infant' as the title, the flight systems will automatically select 'Miss' or 'Master'. Where this is incorrect and you have not provided the correct information at the time of booking you will be required to pay amendment charges.

On line bookings

All online bookings are made with Principals/flight providers departing a given airport in the UK on a given date, for an agreed number of people and duration. Once you have chosen a particular flight, we reserve the right to make only minor changes to flight arrangements (such as a change of flight number, carrier, or a shift of no more than 3 hours on any leg of the journey). Confirmed flight timings and flight numbers will be on your paperwork which will be sent out to you within 48 hours of making your booking. Following completion of your booking the Principal's terms and conditions apply with regards to any further changes in flight arrangements.

By clicking to book and entering your personal and payment details on our website, you are making us an offer to purchase the product on your behalf. At this point we immediately re-contact the Principal. Each Principal will still require a short period of time to confirm that your chosen flight / hotel is still available. Although the email confirmation sent to you is NOT contractual acceptance of the Principal's ability to provide this product, it is an acknowledgement that we have received your offer, and should the product be available as detailed on our website then you have entered into a legally binding agreement to purchase this product subject to the Principal's Terms and Conditions.

Once we have received confirmation from the Principal, we will contact you via email to let you know that your order has been booked. The contract is formed when the Principal issues its confirmation invoice and their booking reference number. Please note that once your booking has been confirmed to us, you can only cancel the booking in accordance with the relevant Principal's terms and conditions which may involve cancellation charges. Equally you may also be subject to our cancellation charges to cover our administration costs.

You should also note that each service you book with us is a separate booking. If you make bookings for both accommodation and flights and we are unable to confirm one of the bookings, the other booking will still stand, and therefore the Principal's booking conditions will apply. If larger groups want to be sure of sufficient availability for any flights / hotels they should contact our call centre. If two parts of the same group book online on two separate bookings and availability expires between the two bookings we regret therefore that we are unable to cancel the first booking without applying cancellation charges as levied by the Principal.

You should receive a booking summary within 48 hours of your booking request being made. In most cases bookings will be confirmed by email only. We cannot be held responsible where an email does not arrive with you. Unless you have received an email notifying you that your order has been cancelled you must not assume this to be the case. If you wish to check on the status of your order after a 48 hour period has passed, please try to log into the Manage your Booking section of our website. If you cannot log in and your booking shows as pending please call our On Line Team on 0871 911 0201

Deposit Payments

Where your travel dates are 3 months or more after you book our website offers the facility to pay a deposit. Usually this deposit amount is £100 - £150 per person, although you will be required to pay the full cost if you are booking no frills or scheduled flights.At certain times during the year we may offer you the opportunity to pay a lower deposit on your booking. Where this is the case, we reserve the right to collect the remainder of the deposit automatically from the card used to pay the initial deposit 28 days after the date of booking. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from these cards. Should we be unable to collect the outstanding deposit amount your booking may be cancelled with a loss of all monies paid to date.

Balance Payments

For all holidays travelling within 3 months, a full balance is due on booking the holiday. All other holidays will be charged a non-refundable deposit on booking. Where you accept the option to book a holiday at a lower cost by paying in full at the time of booking, the whole amount paid is non-refundable should you later wish to cancel the booking, regardless of your date of travel. Please note that payments of balances due must be received by On the Beach Limited no later than 3 months prior to travel. Where you fail to pay us of your own accord, the card you used at the time of booking will be automatically debited for the amount due. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from these cards.

We reserve the right to charge an administration fee of £20.00 per person per day where payments are received after this time. We also reserve the right to levy 2.95% of the transaction value where payments are made by credit card and 1.45% where payments are made by debit card. Electron cards carry no fee. If for any reason we do not receive payment, we shall be entitled to cancel your booking. In this event you will lose all monies you have previously paid and additionally you will be liable for any cancellation fees set out in the Principal's Terms and Conditions. Credit and debit card fees are unfortunately non-refundable.

Complaints procedure

We hope your travel arrangements run as smoothly as possible and you enjoy your time abroad, however if you feel the need to complain we recommend that you immediately inform a representative of the Principal, airline or hotel reception staff, whilst you are abroad. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you are not satisfied, you must follow this up in writing (by post only) immediately on return to the UK (or at the very latest within 28 days) DIRECTLY to On the Beach Limited.

Surcharges

We draw your attention to the clauses of the principals' booking conditions relating to surcharging. These can be found and viewed by clicking the link in the booking conditions section of our terms of business. As your booking agent we may be required to collect surcharges on behalf of the principal providers involved in your booking. These are additional amounts that a principal may charge after you have booked, because costs have increased in the areas of transportation, including the cost of fuel; duties, taxes and fees; or exchange rates. Surcharges can vary and the amount will be advised to you in writing. Where the principal involved is a member of ABTA they will follow the code of conduct in regards to levying surcharges. Whilst principals do try to avoid surcharging, surcharges can occur and a failure to pay any surcharged amount requested from you may result in the cancellation of your booking or a refusal to allow you to travel. Due to the costly nature of administering such surcharges we reserve the right to levy a £1 per person administration charge in addition to any charges we are being asked to collect by the principal providers.

Data Protection

We take full responsibility for ensuring proper security measures are in place to protect your personal information. The booking information that you provide to us will be passed on only to the providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other serious transnational crimes.

If you travel outside the European Economic Area, data protection controls may not be as strong as in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to complete your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available on request.

Never share your Manage your Booking order number with anyone that you do not want to be able to administer your booking. When you have finished in the Manage your Booking area of our site always click on the Logoff button on the Web site to exit the application and prevent further access to your account. When using a public PC (such as in a library or school), also close the browser when you are finished. On the Beach Limited cannot be held responsible where changes are made to your booking without your permission if they have been made by someone with access to your Manage your Booking order number.

We may also contact you from time to time with details of any special offers we may have available.

On line user reviews

The Hotel and Destination reviews and other views posted on the reviews section of our site are those of the visitors that have submitted them and are NOT the opinion of On the Beach Limited. Reviews posted on our website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information.

We reserve the right to monitor any information transmitted or received through our review section. We reserve the right to reject or remove your review at any time at our sole discretion. We do not guarantee in any way that your review or any part of it will be displayed on our website.

Reviews submitted by users will be considered non-confidential and On the Beach Limited is under no obligation to treat such reviews as proprietary information. On the Beach Limited shall have no duty to attribute authorship of reviews to you, and shall not be obligated to enforce any form of attribution by third parties.

If you have any concerns or queries about reviews which appears on our website please contact us at press@otbeach.com

SERVICE CHARGES

In certain circumstances we apply a service charge for the services we provide.

Cancellation or amendment: Principal's charge + £30.00 per person

In flight extra requests after booking confirmed: Principal's charge + £30.00 per request

Credit card charge: 2.95%

Debit Card Charge: 1.45% (Electron card no charge)

Pre-booking airline seats after confirmed booking: Principal's charge + £30.00

Ticket delivery fee (for those departing between 21 - 14 days from date of booking): £15.00 per person

Change of hotel: Cancellation of original hotel + difference (if any) in cost of hotels + £80.00 administration fee.

Late payment surcharge: £20 per person per day late

Change of title, initial, first name or surname once booking made: Principal's charge plus £30.00 per person

In-flight meals after booking confirmed: Principal's charge plus £30.00 per request

Change of title, initial, first name or surname once booking made: Principal's charge plus £30.00 per person

In-flight meals after booking confirmed: Principal's charge plus £30.00 per request